Get in Touch with Kindergarden: for inquiries about Childcare (2024)

That’s difficult to say, because there are children of all ages on the waiting list and we use horizontal groups. Of course, we’ll offer you a place as soon as one becomes available that meets your requirements.

That depends on various factors including preferred days, how many days you need, and how flexible you are. For example, the likelihood of a placement becoming available for one day is greater than three or four days becoming available in one go. The more flexible you are as a parent, the greater the likelihood that we will be able to offer you a place.

To increase the chances of securing a spot, we recommend enrolling your child as soon as possible at our childcare. We take your preferences into account during our planning and strive to fulfill your wishes to the best of our ability.

We do our utmost to create a place for you. But we are, unfortunately, unable to guarantee that we will be able to offer you a place on your preferred days starting from your desired start date.

No, registering for the waiting list is free of charge and without obligation.

It doesn’t cost anything to cancel your registration. As parents, once you sign the contract, you can still cancel the placement free of charge up to one month before the placement starts. In other cases, a cancellation period of one month applies.

It is always wise to register at other organizations. Of course, you can also consider other Kindergarden locations that are nearby.

We have account managers (per region) and planners at Kindergarden. You can contact your account manager by telephone. If we are able to offer you a place, you will receive an offer from us by e-mail.

You can cancel at any time but a cancellation period of one month applies. This month also applies if you are making a partial cancellation: One day less, for instance. Please send your notification to use by e-mail viaklantcontact@kindergarden.nl.

No, we do not offer bilingual care.

If you want to change something in your contract, such as taking an extra day or switching days, please contact our customer care department by e-mail at klantcontact@kindergarden.nl or by telephone on 020 423 54 22. We’ll be happy to look at the options with you.

An after-school care contract relates to care after school hours. Children are collected from the school by a member of our childcare staff when the school finishes. During school vacation periods and/or study days, children are welcome at the after-school care the whole day. The same times apply here as for the daycare center: 7.30 am - 6.30 pm. This only applies to your contracted days. Should a study day fall outside your contracted days, you can consult the location manager to see whether you can request this extra day.

If you booked an extra day, the invoice for this will be published in the Parent Portal on the 1st of the month. The amount will be debited around the 6th of the same month.

Of course, it’s possible that you started halfway through the month. This means that your first invoice cannot be included in the standard invoicing process. For instance, if you start on the 20th of the month, we cannot send you an invoice on 16th as we do in our standard invoicing process. If you start later in the month, you will receive the invoice around the 4th of the next month. The amount will then be debited around the 8th of the same month.

This relates to various factors including where the location is situated, rental charges for the premises, or the prices charged by local competitors.

We base the fee on an annual amount and divide this annual amount over twelve months. This means that you will receive an invoice each month for the same amount. Public holidays such as Easter, Christmas and Ascension Day are already included in this.

No, there are no discounts for second or third children. As a parent you will, however, receive proportionately more childcare benefit from the tax authorities when you have a second child.

Yes. You will receive a notification every year in November regarding the annual rate changes (for the next calendar year). These are necessary to cover indexation of salary and other costs, inflation, and to safeguard healthy business operations.

You should inform the Tax Office yourself of any changes in your situation. So if your childcare hours change make sure you inform them yourself as soon as possible. This also applies if your income changes, or if you and your partner separate. You can inform the Tax Office of any changes via the Tax Office website or just use the Kinderopvangtoeslag app (childcare allowance app) that you can download here.

If you are eligible for childcare allowance and if you want to apply for this, please visit the Tax Office website.

If you want to receive swap credit you must cancel your child’s attendance before 12:00 noon at least one day prior to absence. You should do this via the Parent app. We can then respond to your cancellation. If you cancel your child’s attendance later, for instance because your child is ill or you suddenly do not need childcare, you will receive no swap credit.

Your swap credit applies to that specific child and type of childcare and is valid from 30 days before to 30 days after the missed childcare day.

You can cancel 150 days (or five months) in advance. The credit that you accrue can only be used in the 30 days before or after the contract day.

We can only approve your request if we have enough space in the group or at the location. When assessing the request, we take into consideration the group composition, the staff-child ratio (BKR) and the childcare quality.

We will facilitate these, but swapping is actually a service for and by parents. If you cancel your child’s attendance in time, this creates a space for another child. It is parents themselves who enable the swap service to work. The sooner you know your child will not be coming, the sooner we can help another parent by providing a spot for their child. In a fully occupied group, swapping will therefore only be possible if another child’s attendance has been cancelled.

You can use accrued swap credit by requesting extra childcare days via the Parent App or the Parent Portal. Your swap credit can only be used if there are enough hours in the credit. It is not possible to request an extra childcare day (or half day) partly using credit and partly by paying for this. If your extra childcare day isn’t needed after all we are unfortunately unable to refund the requested hours from the credit. The credit can also not be converted into cash.

We will approve your request if there is enough space in the group and this is in line with legislation and regulations. This means that we will not accept more than the maximum permitted number of children in the group and will not exceed the staff-child ratio (BKR). As the BKR varies per age group, it can happen that we approve a request for your toddler but not your request for your baby.

Cancellations made during the weekend cannot be taken into account before the Monday and you do not gain any swap credit for them.

If extra childcare is not yet possible on your requested day we will automatically place your request on the waiting list. Unfortunately, we are unable to inform you about this by telephone.

You can pay for the extra childcare day with swap credit or you can be billed for this (if you do not have enough swap credit). It is not possible to take extra childcare days partly from swap credit and the rest via billing. We will also not settle any extra days against any swap credit that is accrued later.

If you have a request for several children, you can also indicate that you only want to use the extra day if we approve all requests.

If you no longer need the extra childcare we are unfortunately unable to refund the requested hours from the credit. The credit can also not be converted into cash.

Our after-school care locations have differing opening hours as elementary schools finish at different times. You can find your specific after-school care location’s opening hours on our website.

There is always one member of childcare staff in a group of ten children aged four to six years. In a group with twelve children from seven to twelve years, there is always one member of childcare staff in a group.

This can differ per location and group. It depends on the number of children in a group and the age differences within the group. We adhere to the guidelines established by the municipal health service (GGD) for this. The Professional-Child-Ratio (BKR) is determined by law and you can find the regulations for this on 1ratio.nl.

As we use horizontal groups at Kindergarden, your child will move on to the next group at a certain point. We take your child’s development, age, and the days your child is at the daycare center into account for this. We look four to six months ahead, depending on how busy the center is. You will hear from the location when it’s time for your child to move on.

The Parent App includes the telephone number and e-mail address of the location your child attends. You can find this information in the bottom right of the menu under ‘More’ and ‘My Locations’.

No problem, the Pin Code is general: 2110. Use your login details to continue logging in and activate the app.

If your child is ill or will be absent for a day, you can always mention this at the location. But it’s also easy to do this via the app. Go to ‘Care’ in the menu at the bottom. Select the day your child will be absent and click on the pencil icon on the right. Then select ‘Present or absent’.

Applying for a job at Kindergarden is simple. We have a dedicated website for our recruitment activities. Visit our website at www.werkenbijkindergarden.nl and click on the "Vacatures" page. Here, you'll find an overview of all the available job vacancies at various locations. Click on the vacancy you're interested in, and you'll be directed to the job description page where you can find more information about the role and the requirements. If you're interested, you can apply online by filling out the application form. We look forward to receiving your application!